Pickup orders
Ordering, cart changes, checkout and collection questions.
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How can we help?
Need help with an order, Drip Points, menu information or feedback? Start here and we'll point you in the right direction.
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Talk to Nasty Burger House
For the fastest help, message us through an official Nasty Burger House social channel. For order issues, include your name, order time and a short description of the problem.
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Drip Points
Help with joining, rewards and your loyalty experience.
Open Drip PointsMenu & allergens
Ingredient, dietary and menu information before you order.
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Tell us about your Nasty Burger House experience.
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Frequently asked questions
How do I place a pickup order?
Open the menu, choose your items, customise them, add them to your cart and continue to checkout. Pickup is the available ordering option on the website right now.
Can I change an item after adding it to my cart?
Yes. Open your cart and choose Edit on the item you want to change. You can update available extras, removals, drink choices and quantity before checkout.
How do Drip Points work?
Drip Points is the Nasty Burger House rewards program. Join through the Drip Points option on the website to access available rewards and member offers.
Where can I ask about ingredients or allergens?
Please contact Nasty Burger House before ordering if you have an allergy, intolerance or ingredient question. Menu descriptions are a guide and should not be treated as medical or allergen advice.
How can I share feedback about my order?
Send us a message through one of our official social channels and include enough order detail for us to understand what happened.